Refund Policy may, but are under no obligation to, honor requests for refunds for the following reasons:

Non-delivery of the product: Due to an issue with the mail or courier service, you do not receive a delivery e-mail from us. Depending on the price of the product, may require you to first submit proof that you have submitted a report to the mail service or courier company describing the missing item;

Product not-as-described: A request based on this reason is addressed on a case-by-case basis and subject to our approval. To prevent this kind of claim from arising, every customer is encouraged to check free samples ( in the form of video overviews, demo links, product samples, screen shots) of each type of the product offered before making a purchase.

Return Policy

To ensure that every customer gets to experience and are well satisfied with our custom/modded controllers, we offer a trial period of 14 days. You can enjoy your game with your new customized controller during the trial period.

If you feel like you are not satisfied with our customization job, you can send it back or return it. Please be reminded that you have to do it within 14 days after you’ve received the item. Failing to comply may cost you a few extra dollars.

We try our best to satisfy all of our customers. So every customized controller is carefully made according to your preference. We do expect that you’ll be happy with the finished product. If you do decide to return the product, although it is not defective or malfunctioning, a small restocking fee will be charged. Also, you are entirely responsible for the shipping charges.

Controller repair policy

If your controller is damaged, we recommend you to send it to us straight away. It takes 3 to 7 days to get the controllers repaired. Even if your controller’s warranty has expired, you need not panic because we do not charge excessive repair fee.

For only 35 dollars, you can have your controller repaired. And the good news is that it includes almost every part and components. If your controller has suffered damage that is beyond repair but has a valid warranty, you can get a new controller on a discount.

Note: Warranty will be void if the controller has been tampered or forcefully opened.